Dedicated Service Desk
Providing a single point of contact for all your hardware, software and application support. Speaking directly with a highly trained technical team member allows us to direct your call the most efficient way, supporting you via our remote tools or despatching an engineer to site.
BOSS Remote Care
BOSS RC handles time consuming tasks relating to device management and administration. By automating monthly meter readings, enabling remote diagnostics, providing instant event notifications, and optimizing consumables management, your business solution achieves the highest level of efficiency possible.
SLA Commitment
BOSS are committed to offering excellent service levels. This begins by ensuring all service calls have engineers arriving on-site within a four hour period. Additionally, all engineers arriving on-site will be fully trained on your solution and can rectify the issue first time round. All service KPIs will be monitored and key markers will consist of response time, first time fix rate, remote fix percentage and device uptime. BOSS can promptly address and resolve 36% of support calls remotely within an impressive average response time of 44 minutes, ensuring optimal uptime and swift assistance.
Konica Minolta 5*
BOSS are extremely proud to continually achieve Konica Minolta’s 5 Star Service Accreditation. To retain this award, BOSS is audited every quarter by Konica Minolta to check performance against set KPIs, engineer training levels, car and warehouse stock levels.
Installation
Our logistics and technical teams take full responsibility for the delivery and installation of all document solutions, including devices and software. They ensure a seamless transition to your new document solution. The logistics team also organises and manages our installation crews, who have the necessary equipment to deliver and install your new devices.